Senin, 07 November 2011

Contoh balasan surat komplain


CV SANTARO OEHIKY
Jl.Kamasaru No.15 Bandung  40378
 



Oktober 20st,2011

Mpep kupep
President
PT UCUTAN COMPANY
Jl.legok hangseur,USB  40378

Dear Mr.Kupep,
As a company that has worked with yours for over  five years,we were very disappointed to see the computer that you send.
we found a computer error, such as the keyboard does not work normal. mouse not functioning properly, defective function and physical disabled and many are not function normally. we request for the damaged goods to be recalled and replaced with new items. two weeks after receipt of this letter dated 20 October 2011, for your attention thank you
But However I believe this issue can be resolved well.
Sincerely
Santaro oehiky


President director 


PT UCUTAN COMPANY
Jl.Legok Hangseur, USB Bandung   40378




November 01st,2011

Mr. Oehiky
President Director
CV SANTARO OEHIKY
Jl.Kamasaru No.15 Bandung  40378

Dear Mr. Oehiky,
Thank you for critics and advice, we PT UCUTAN say sorry please profusely for property damage which we send by the 10th of October 2011. there was a technical errors of the sender and the checkers, the goods delivered of the date the lot damaged by the ship load of goods from the warehouse in an accident, therefore we will replace all damaged goods with new ones. We'll sending a week after the letter was sent. for attention thank you

Sincerely,


Mpep Kupep
Executif director


 

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